FROM MY PT SCHOOL NOTES · HEALTHCARE · UNIT 5 OF 5
Quality, Safety & Strategic Decisions
Connect organizational purpose, improvement efforts, patient safety and business choices.
Chapters
HEALTHCARE SYSTEMS UNIT 05 · 5 CHAPTERS
21Mission, vision, values and hierarchyKey concepts, practice implications and current-policy cautions22SWOT, the marketing mix and ethical outreachKey concepts, practice implications and current-policy cautions23Quality improvement and customer serviceKey concepts, practice implications and current-policy cautions24Risk management and patient safetyKey concepts, practice implications and current-policy cautions25Game theory and difficult business choicesKey concepts, practice implications and current-policy cautionsStudy principle: Ask who sets the rule, which population and setting it covers, and whether the policy is current. Financial decisions must not override clinical necessity.
